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Shipping & Returns

We ship worldwide by express courier (tracked shipping). Rates change according to weight and shipment options are selectable during checkout. Below is a table showing the best shipping cost to your destination:

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
  1. Please email info@saponificiovaresino.com to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:
    Saponificio Varesino Srl
    Returns Department Tracking #
    via per Cadrezzate 16
    Brebbia(VA) Italy 21020
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment:
  • Paypal
  • Credit Card Charges

    Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

    Mailing Address For Check/Money Order

    Saponificio Varesino Srl
    Returns Department Tracking #
    via per Cadrezzate 16
    Brebbia(VA) Italy 21020

    Shipping Policy

    Turnaround
    All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

    Carriers

    We use the following carriers to deliver our orders:
  • FedEx (World)
  • AIREXPRESS (Italy Only)
  • Italian Postal Service (Poste Italiane)
  • Order Tracking

    If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

    Shipping Rates

    The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

    Back Orders

    If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
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